Support

We usually reply within two working days.

Email us at support@tryhachi.com. Please include your device and what you were doing when something went wrong.

Subscriptions

Fanfoon Plus is billed by Apple. To cancel or change your plan, open Settings → your name → Subscriptions on your iPhone or iPad, or tap Manage subscription in the app's grown-ups area. To get a purchase back on a new device, tap Restore purchases.

Refunds

Refunds are handled by Apple at reportaproblem.apple.com.

Deleting your account

In the app, open the grown-ups area (the lock icon), then Account → Delete account. This removes your account and your child's progress.